Compliments and complaints

Essex County Fire and Rescue Service is fully committed to providing the highest possible levels of service to the communities in Essex.

We would love to know when you have received especially good service from us. This feedback is useful because it helps us to learn about the things we are doing right, so we can make sure we carry on doing those things in the future.

To send us your compliments please email: compliments.complaints@essex-fire.gov.uk or call: 0300 303 5555.

Sometimes things do go wrong. Hearing about times when we’ve not met your expectations helps us to improve the service we provide. We will always make sure your complaint is dealt with quickly, fairly and consistently.

If you want to make a complaint, please email: compliments.complaints@essex-fire.gov.uk or call: 0300 303 5555.